Speakers

Wojciech Glapa, Commercial Director at Ebicom Sp. z o.o., develops innovative solutions for the energy sector in CRM, billing, and customer service. He leverages cloud technologies, AI, Machine Learning, NLP, and RPA to build systems that support digitalization and optimize energy consumption costs. Previously, he managed strategic projects at Arteria Group for over a decade, leading the largest customer service outsourcing project in Poland’s power industry. He co-created chat and voice bots and systems that drive energy sector transformation.